Data Protection Policy

8up Privacy Policy — How We Protect Your Information

The security of your personal information is our top priority. Learn how your data is collected, stored, and protected on 8up.

Last updated: January 2026

8up Protecting Your Privacy

We believe every user's personal data belongs to them. That is why 8up's privacy policy follows the highest standards.

SSL encryption

All your data is protected with 256-bit SSL encryption. From transactions to personal details — everything stays encrypted.

No sale of information

8up never sells or rents your personal information to third parties. Your data is used solely to improve the services we provide to you.

Secure data storage

All data stored on our servers is protected in accordance with industry-standard security protocols. Regular security audits are conducted.

Limited data access

Only authorized personnel can access the data they need. All access is logged and reviewed on a regular basis.

Cookie Controls

You can update your cookie preferences at any time. We only use cookies to support site functionality and improve your experience.

Right to data deletion

You can request deletion of your personal data at any time. We will remove all information beyond what we are legally required to retain.

This privacy policy applies to all services and products on the 8up platform. By using the 8up website or app, you are deemed to have accepted this privacy policy. We are always committed to earning and maintaining your trust.

1What Information We Collect

Under 8up's privacy policy, we only collect the information needed to deliver the best possible experience. Below is a breakdown of the types of data we collect.

Information collected during registration:

  • Full name and date of birth (for age verification)
  • Mobile number and email address
  • Username and password (stored in encrypted form)
  • Country and city of residence

For KYC verification:

  • Copy of national ID card or passport
  • Selfie or photo (for identity verification)
  • Proof of address (utility bill or bank statement)

Automatically collected information:

  • IP address and device type
  • Browser information and operating system
  • Login time and location data
  • Page visits and click patterns across the site

We never collect additional information without your consent. If we need anything beyond what is necessary, we will ask for your consent separately.

2How Your Information Is Used

Under 8up's privacy policy, your information is used only for specific, defined purposes. See the table below for full details:

Data type Purpose of use Retention period
Identity information Account management and KYC verification 5 years after account closure
Contact information Notifications, support, and security alerts For as long as the account remains active
Transaction information Payment processing and anti-fraud verification Up to 7 years as required by law
Usage history Service improvement and personalized experience Up to 2 years
Device information Security monitoring and fraud prevention Up to 1 year

We use your information to ensure platform functionality, maintain transaction security, and personalise your betting experience. It is also used to meet legal obligations and prevent fraud.

3Data Sharing and Third Parties

A core principle of 8up's privacy policy is that your data will never be shared with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

  • Payment processor: Information required to process transactions is shared with approved payment partners, including Mobile Banking, Nagad, and Rocket.
  • Regulatory authority: Information may be disclosed in response to legal requests from licensing authorities.
  • Law enforcement agencies: Information may be disclosed in response to a court order or legal obligation.
  • Technical service providers: Limited data may be shared with trusted partners for server management and technical services.

All third parties with whom data is shared are bound by strict confidentiality agreements and may not use your information beyond what is permitted under our privacy policy.

8up never sells your personal information to advertisers or marketing companies. This is a non-negotiable principle in our privacy policy.

4Cookie Policy

8up uses cookies on its website and app to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

  • Essential cookies: Essential for maintaining login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
  • Functional cookies: To remember your preferences such as language and layout settings.
  • Analytics cookies: Used to understand which parts of the site are most frequently used. This data is fully anonymized.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working.

5Data Retention and Security

Under 8up's privacy policy, your information is kept with the highest level of security. Our security measures include:

  • 256-bit SSL/TLS encryption for all data transfers
  • Sensitive data stored in databases using AES-256 encryption
  • Two-Factor Authentication (2FA)
  • Regular security penetration testing
  • 24/7 network monitoring and anomaly detection
  • Data backup and disaster recovery plan

Your password is never stored in plain text — it is encrypted using the bcrypt hashing algorithm. Even 8up staff cannot view your password.

In the event of a security breach, we will notify affected users by email within 72 hours and take all necessary protective measures.

6Your Rights

Under 8up's privacy policy, you have the following rights regarding your personal information:

Right to access information

You have the right to know what information we hold about you at any time.

Right to rectification

You may request a correction if any of your information is inaccurate.

Right to erasure

You may request deletion of your data beyond what is required by legal obligations.

Data portability

The right to request a download of your data in a structured format.

Right to object to processing

The right to object to the use of your data for specific purposes.

Right to restriction of processing

The right to request restriction of processing of your data under certain circumstances.

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

7Child protection policy

8up's privacy policy places the highest importance on protecting minors. Our services are strictly for individuals aged 18 and above.

  • We never intentionally collect information from anyone under the age of 18.
  • If we become aware that personal data has been collected from a minor, it will be deleted immediately.
  • Age verification is mandatory during account registration.

If a parent or guardian believes their child has created an account on 8up, please contact our support team immediately.

8Privacy Policy Updates

8up reserves the right to update this privacy policy when necessary. For any significant changes, we will notify you by email or through an in-platform notification.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

Our support team is available 24/7 for any privacy-related questions or concerns.

Have a privacy question?

No, never. One of the core principles of 8up's privacy policy is that we never sell or rent your personal information to third parties. Your data is used solely to provide you with our services.

Yes. You may request deletion of all your data beyond what is required for legal and regulatory compliance. Requests submitted to our support team are typically processed within 30 days.

KYC documents may be retained for up to 5 years after account closure for licensing and legal compliance purposes. This retention period is determined by regulatory requirements across different jurisdictions.

In the event of any security breach, we will immediately lock the account, notify you by email, and launch an investigation. A full assessment and update on the steps taken will be provided within 72 hours.

Only approximate location data is derived from IP addresses — this is necessary for fraud prevention and geographic compliance. GPS or real-time location tracking is not used.
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